Order your repeat prescriptions
We strongly encourage all our patients to use the official NHS App or the NHS website for ordering repeat prescriptions. This is the fastest, safest, and most secure way to manage your medication needs.
The Easiest Way: Use the NHS App
The NHS App is the best way to order your repeat medication, book appointments, and view your medical records.
How to Order using the NHS App:
- Download: If you don't already have it, download the NHS App from the Apple App Store or Google Play Store.
- Log In: Log in securely using NHS login (you may need to set this up with photo ID if it's your first time).
- Find Your Repeats: Navigate to the "Prescriptions" section.
- Select & Nominate: Choose the items you need and nominate Pendeford Pharmacy as your preferred dispensing pharmacy.
- Submit: Your request will be sent directly to your GP surgery for approval.
Key Benefit: You can track the progress of your request directly through the app, giving you confidence that your order has been received by your GP.
Alternative ordering methods
If you are unable to use the NHS App, you may use one of the following methods:
Through the NHS Website
You can order online through the official NHS website using your NHS login.
Contact Your GP Surgery Directly
Your GP surgery may offer their own online patient portal or a dedicated email service.
In-Person at the Pharmacy
If digital ordering is not possible for you, you can hand in your paper repeat prescription slip at our pharmacy counter. Please Note: This process is generally slower than digital ordering.
Important Information & Timelines
Processing Time
Please be aware of the two key steps involved in the repeat prescription process:
- GP Processing Time (Usually 48-72 hours): Your GP surgery needs time to review and approve your order. This timeline is set by your surgery, not the pharmacy.
- Pharmacy Dispensing Time (Usually 24 hours): Once we receive the electronic prescription from your GP, we aim to have it ready for collection or delivery within 24 hours.
We recommend ordering your medication at least 7 days before you are due to run out.
Electronic Prescribing Service (EPS)
Pendeford Pharmacy uses EPS to receive prescriptions securely and quickly from your doctor.
- Nomination: Please ensure you have nominated Pendeford Pharmacy as your preferred pharmacy. If you haven't, or if you need to change your nomination, please inform us or update your preference in the NHS App.
Medication Reviews
If your GP has indicated that you need a medication review, you will not be able to order that item until you have spoken to your doctor. Please contact your GP surgery directly to arrange the review.
Need help or have questions?
If you have any questions about the ordering process, your current nomination, or when your medication will be ready, please contact the Penedeford Pharmacy team directly
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